Most motorists choose to have their vehicle repair privately than to claim on their car insurance.
The reason over most part of drivers have done this may be because they do not wish to invalidate their no-claims bonus. Of those who have claimed, one fifth stated that they were not happy with the service they received from the insurance company.
Jonathan Williams, head of marketing at the firm, commented that drivers should not finance the repairs themselves:
Motorists should not need to dip into their own pocket to fund repairs when an insurance claim could cover it. Insurance companies need to ensure the claims process is fast and efficient.